Gemcrafter FAQ

SUPPORTED DEVICES
1. Which devices and platforms does Gemcrafter: Puzzle Journey support?
Apple devices
iOS6, iOS7, iOS8

Android devices
Run on Android 2.3 or higher
Processor built on ARM v7 architecture
Support OpenGL ES2.0
Support 320x480 resolution or higher 

We do not support other mobile platforms, because we try to make this game perfect and there are already a lot of things to care about! Sorry, Gemcrafters, you will have to either wait or start using iOS or Android devices to play the game.


TROUBLESHOOTING
1. The game is crashing, why?
If the game has crashed, please enter Settings->About menu in the game, then press "Report an error" button and send us an email with the description of an issue (game will automatically attach crash logs to this email). Please ensure you do not delete these attachements.

2. I purchased an item from App Store/ Google Play but I never got it. What should I do?
If the in-app purchase you made never appeared on your device, make sure to contact App Store/Google Play support team and report a problem.

3. Will I lose my progress if I reinstall the game?
If you played the game being connected to Facebook then all your progress
is stored in your account. However if you were not connected to Facebook
then reinstalling of the game will delete all progress.

4. Will I lose my in-app purchases if I reinstall the game?
 All your in-app purchases will be safe if you made them while being logged in
to your Facebook account. If not, then you will lose all your in-app purchases after game re-installation.

5.  If I connect to Facebook, will you mess up with my Facebbok wall or spam my friends?
No. We will only post messages to your wall if you allow the game to do this and
we will not send invites, requests or other messages to your friends without your approval!

HOW TO PLAY
1. How do I gain points?
You can compete with your friends in each level by gaining more score than they did. To gain more points you need to match as much high-level gems as possible.

2. Why do I need complete levels with challenges?
Completed challenges will allow you to unlock сhests and find there pers and amulets.
Likewise, when you complete all the challenges on one location, you get
the permission to procede to the next one.

3. Can I open a new location without managing all the challenges?
Yes, completing of all challenges is not the only way to proceed to next location. You can also ask your Facebook friends to send you tickets (you need 3 tickets to proceed) or you can purchase tickets for in-game currency (Coins).

4. How many levels are there?
Right now there are 100 levels but we plan on unlocking new levels and locations in near future!

5. How many lives do I get?
From the start of the game you will get 5 lives. With each failed level you will lose
a live. Then you'll have three choices: to wait 20 minutes until a life restores, ask
you friend for a life or you can buy a live for 22 coins!

6. Why do I need perks and how I use them?
 Perks will help you to solve difficult puzzles that you can meet in the game. We ensure you that each level can be completed without using perks or amulets, but if you need some help you can use any of the proposed Items. The game will teach you how to use perks and amulets in tutorials.

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